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IT Service Management

IT Service Management is embarking on its greatest evolution with the launch of ITIL 4. From ITIL to DevOps to Agile and Scrum, the world of service management is blending with the world of digital transformation in an exciting and powerful way. Don’t get left behind!

New Horizons of London is uniquely positioned to help you get the most out of your ITSM training. We passionately care about the arc of your career and the future path of your organisation. From the finest instructors, to the best materials, to post-class assets that further your learning experience, New Horizons is the best choice for your ITSM training and more!

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Change Management

This workshop will give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Full Outline and Dates


1 day course Normally runs 14:00 to 22:00 GMT Live Online Can be run in person. Please contact us to find out more.

Upcoming Course Dates

ITSM - Free Webinars

Evolving IT: Meeting Today’s Challenges with ITIL 4
Presenter: Akshay Anand, ITIL Product Ambassador

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Empower Your Team for the New ITSM
Presenter: Danielle Gowen, Instructor - New Horizons Computer Learning Centers

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Free Downloadable Resources

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6 Ways ITSM Automation is Changing Business 6 Ways ITSM Automation is Changing Business:
Here are 6 ways businesses are taking advantage of automation for IT service management.
10 Skills for ITSM Pros 10 Skills for ITSM Pros:
If you work in IT service management, these are the 10 skills you’ll need to be successful in the years ahead.
Modernizing ITSM Modernizing ITSM:
By being flexible enough to accommodate sudden and rapid changes, ITSM ensures that service and support practices and processes continually align with transforming business needs. Here are ways businesses are modernizing ITSM.
7 Steps to Becoming a Digital Learning Pioneer 7 Steps to Becoming a Digital Learning Pioneer:
The aim of this paper is to equip L&D with the knowhow and tools to propel any business forward with an approach that can potentially support and inspire every employee, every day.
L & D Roles are Changing L & D Roles are Changing:
Teachers, students and tools of learning have existed from the very beginning but they are no longer immune to the effects of technological progress. How are these fundamental roles changing and what does the future hold for workplace learning professionals?
The Future of IT Service Management Professional 2017 The Future of IT Service Management Professional 2017:
As service management becomes integral to every aspect of business, ITSM professionals will need to demonstrate a proactive and visionary approach across the enterprise to drive positive business change.

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